RETURN & EXCHANGE

RETURN & EXCHANGE POLICY

Returning Hardware and Accessories
No refunds/exchanges on customized or upgrade items. (e.g. KOD Hard Drive player, JB199 Hard Drive player, MusubiMedia Hard Drive player, Unify System).

1. Non-Defective Machines, All non-defective returns of hardware will be charged 30% restocking fee per industry standard. Return has to be Within 7days of your package receiving date. We will gladly issue a refund within 15 days of your receiptless handling & shipping fee. Please contact our return department for RMA#.(See the content at the bottom of the page)  Customers will bear all shipping costs for the return of non-defective hardware. 

2. Exchange Defective Hardware. Merchandise initially returned as defective, whose defect cannot be verified, damaged due to human error, or intentional destruction will incur a minimum 15% restock charge as well as any related shipping costs. Return has to be Within 7days of your package receiving date. Please contact our return department for RMA# (See the content at the bottom of the page). Customers examine your package immediately upon receipt and please send back the defected item within 10days of receipt, if we determined the problem is due to manufacturer defect, ABC karaoke will reship you a new unit once we receive your merchandise.  

3. All replacement systems are shipped via UPS Ground or USPS Priority.

Returning Software

1. Non-defective software. 30% handling fee will be accessed for the exchange. Due to copyright laws, we are unable to provide refunds for any opened/unwrapped software. Return has to be Within 7days of your package receiving date. We will accept returns of unopened software for store credit only. Please contact our return department for RMA # for the exchange (See the content at the bottom of the page). Customers requesting an exchange will bear all related shipping costs. 

2. Defective software (not include Hawaiian). Return has to be Within 7days of your package receiving date. We will exchange your defective/opened item for another copy of the same item. Customers will bear all shipping costs for the return. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. 

Beyond the 7day Coverage Period

 Please contact the manufacturer. ABC karaoke is not responsible for any fees related to shipping costs, repairs, exchanges or refunds. You should contact the manufacturer for tech support or to resolve any issues you may have with your product. Chances are the problems can be easily resolved without having to send in the unit for repair.

How to receive RMA#:

1. You must return your order with Return Merchandise Authorization number (RMA#). Return has to be Within 7days of your package receiving date.Please contact ABC karaoke's Return Department for the RMA#, at lnfo@abckaraoke.com. Any unauthorized return will not be processed, accepted or refunded. 

2. Place the RMA# clearly on the return label of the shipping carton. We will not accept any return package without RMA#.  Once issued, RMA# is only valid for 7 business days in which it must be returned to our facility by. RMA# will not be extended or reissued.

3. Include a copy of your original invoice.

4. Include a note explaining the reason for the return and request for a refund or exchange. 

5. All returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties or we will refuse return.

6. Package must be ship in a brown shipping box with sufficient packing materials, the same way you received your package.

7. We suggest you insure your return shipment to protect against damage or loss. ABC karaoke is not responsible for damaged returns or items lost in transit.

8. Shipping charges are non-refundable.

9. ABC karaoke will refuse collect and postage-due shipments.
Please allow 2-3 weeks for your credit to be processed.